| Outsourcing
today has become the lever to unload your organization off resource-consuming
procedures and controllable costs, allowing your organization
a stronger focus on core business areas. Outsourcing XXX in this
regard leap-frogs over the competition by providing not just cost
benefits but with the optimal leverage of people, passion and
performance, a value proposition for your company that increases
productivity and delivers unprecedented results.
Here is a compressive list of our services:
- Inbound calling:
o Customer service
o Order taking
- Outbound calling:
o Tele-sales
o Lead generation
o Product launches
o Data cleaning
o Appointment setting
o Tele-survey
- Web based support:
o Live chat
o Video chat
- E-mail support:
o Customer service
o Order taking
o Product launches
o Data cleaning
- Data processing:
o Mail order entry
o Reports compiling
o Transcription
o Documentations
Our service model is as follows:
- We charge a fixed rate per calling resource per
month inclusive of:
o Recruitment of an experienced resource
o Monthly wages of the employee
o Facility, infrastructure & technology cost
o Long distance calling charges
o Management charges on the basis of 1 TL : 8 agents
& 1 Manager : 3 TLs.
o Quality assurance/compliance support on the basis
of 1 QC : 12 agents
o Up to 192 work hours per resource per month –
8 hours a day, 5.5 days a week
- Payments to be made on a monthly basis, in advance
through wire transfer in USD
- No extra taxes or charges are levied
Charges vary from USD 500 to USD 1000 for non voice based work
and from USD 1200 to USD 1800 for voice based services.
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